Happy customers who get their issue resolved tell about 4-6 people about their experience. – White House Office of Consumer Affair.
The monthly regional report for India for April 2014 is out and I was not surprised to see Flipkart topping the charts in the with an impressive response rate of 87% and a response time of 43 minutes on Facebook. Airtel does better in terms of response time, taking only 23 minutes to come back to the customer but with a slightly lower response rate. Here is the complete ‘April 2014 social marketing report india‘ for your consumption. Source: Socialbakers.com
Big brands pay attention to their users and ensure loyalty is the top priority. In the era of social connectivity, customers can move on quickly, hence brands have to be more vigilant.
Do you feel your brand is doing good enough to be your favorite? Share with us why.
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