Flipkart is the most devoted Facebook brand

Happy customers who get their issue resolved tell about 4-6 people about their experience. – White House Office of Consumer Affair. The monthly regional report for India for April 2014 is out and I was not surprised to see Flipkart topping the charts in the with an impressive response rate of 87% and a response … Continue reading Flipkart is the most devoted Facebook brand

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Free whitepaper: Social learning through communities

Is your organization looking gain value from social learning communities, but you’re not sure where to begin? IBM’s Center for Advanced Learning can help you start managing communities using practical tips and “secrets” of IBM’s own successful community managers. Learning communities have become and imperative in the Learning Ecosystem and I am sharing this whitepaper … Continue reading Free whitepaper: Social learning through communities

Glamourizing your blog with videos

Hi everyone, I'm Silvia Mihailescu, Khalid's colleague and friend from IBM, and this is my response to a request of contributing to the super social glamour blog 🙂 There is so much to say about videos, and through my work in Communications I learned that although they can be excellent message carriers, very few people … Continue reading Glamourizing your blog with videos