Tag Archives: active-community

Hola, Mi nombre es Khalid

Barranquilla has been a great host so far, with sumptuous food and amazingly warm people. The impression with which we came, has transformed into a delightful experience. The rich culture and the amazingly aromatic coffee makes this place THE place to be.

But wait, there is a catch. All is not awesome when it rains in Barranquilla! Arroyos (intermittently dry creeks) can become dangerous. We were advised by our security officer to be alert and careful with arroyos when it rains and we all wondered if the warning held any merit. Everything looked so calm and peaceful.

But, things do change in a heartbeat. We were out last night for dinner and it started drizzling. When we came out after an hour, the streets had formidable water streams (reminds me of Bangalore lol), although it did not really rain at all! I wonder what happens when it really rains. And today I found this sign on the road.

BxtTi1JIQAEoAUMGoing back to what we came here for, on Monday we met our clients, the Agencia Colombiana para la Reintegración (ACR) team, and spent a day at their office in Barranquilla. This government agency office was different and all the employees greeted us with a bright smile. Of course learning ‘mi nombre es Khalid’ really helped. In the coming days I will pick up some more Spanish as Dani has been super kind to teach me some of it already.

The Colombian Agency for Reintegration (ACR) is a subordinate entity of the Presidency of the Republic of Colombia. It is in charge of coordinating, advising, and executing, in partnership with other public and private entities, the social and economic reintegration of the demobilized people from the Organized Illegal Armed Groups (OIAG).

It is really painful to hear the stories of how OIAGs have tormented the canvas of the society and comforting to see that agencies like ACR are relentlessly working on a solution despite all odds. We (Dani, Jordan and I) are fortunate and honored to be working with the ACR team and helping not just local society but entire Colombia change for the better.

2014-09-16

Our CSC team and ACR team: (L to R) – Khalid Raza, Andres (ACR), Leena (ACR), Dani, Diana (ACR) and Jordan

After two days of unlimited experience-rich moments, I am looking forward to the rest of my assignment. Keep reading and Hasta Mañana!

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The travel ends and the journey begins…

“…there ain’t no journey what don’t change you some” ― David Mitchell, Cloud Atlas

After 45+ hours of tiring travel, which included plenty of stops and four different airports and countless uncomfortable naps, we finally reached our hotel in Barranquilla, Colombia. Is the journey a precursor of things to come or is it the perfect ‘wake-up’ call to get out of the corporate slumber we have all been in?

UntitledOn the way, my fellow CSC participants from India, Upendra, Tommy, Nilanjan and Tushar were great company and without them, it would have been a super arduous task. Upendra is busy shooting small and sharp videos, which he will stitch together to create a wonderful animated account of our CSR journey. I will probably share the video once it’s ready in one of my upcoming blogs.

Tomorrow is already planned and set with an orientation meeting at 10 am and a formal dinner with the Mayor of Barranquilla. It should be a lovely evening. While I look forward to this wonderful journey to unfold, I am struggling to keep my eyes open now. Catch you all soon.

Free whitepaper: Social learning through communities

Is your organization looking gain value from social learning communities, but you’re not sure where to begin? IBM’s Center for Advanced Learning can help you start managing communities using practical tips and “secrets” of IBM’s own successful community managers.

Social Learning

Learning communities have become and imperative in the Learning Ecosystem and I am sharing this whitepaper on Social learning through communities. This brief paper is designed to get started with managing communities and is based on practical tips and ‘secrets’ of IBM’s Center for Advanced Learning’s own successful community managers. It focuses on

1. Social learning: what is it?
2. How to create a successful online community that enables social learning?
3. The community manager’s role
4. How to hire an effective community manager
5. Value Creation of a community
6. Measuring the success of social learning through communities

Please reply to this blog to let me know your thoughts and share your stories on how you manage communities.

Community Management – 5 tips to make your newsletter a success

Community Management sometimes is confused with power and Community Managers behave like kings and queens – insurmountable by anything or anyone. These communities do have a future – a doomed one. Members start leaving, the relations get bitter and the traffic goes down. But why are we talking about this in the context of a community newsletter?

Don't be a Monkey

Don’t be a Monkey CM

Don’t be a monkey – who snatches everything. Although monkeys have a great sense of community but when it comes to being a Community Manager, ‘don’t be a monkey’.

A community newsletter reflects the tone with which a community is managed and how community members are treated. A community newsletter is like an invitation and reflects the emotion of the sender towards the receiver – an invitation to the learning party by the learning party host (thanks Sarah Siegel for this term, I love it). Let’s look at how to make your community newsletter a success: Continue reading

How do you make a community more active?

So you got new members and the community is big in number! Great – Congratulations. Mr CM, your work starts now! Your only (ideally) task should be to make the community active.

“How do I do that?”

This is one question I am almost certain to be asked whenever I speak with people regarding community and community management. And when I tell how I do it – people say they knew it but never paid attention to it. The trickiest part with community management is to understand the ‘WHY’ and the most often ignored aspect too.

Here are 6 questions that I ask myself almost every day and if I get all Yes, I know I am on the right track.

Read the complete blog on socialmediatoday.com

Community Management: Welcome them! Win them!

How would you feel when you walk into a party where everyone is busy doing something: singing, dancing, eating, vomiting (yuck!)… ? You move around and see small and big groups busy in their small games and chit-chats. There is food and drink but no one is offering it to you! How long will you stay alone?

I am sure most of us will walk out!

Are you treating your community members like this? Are you there when they join the community? How do you welcome them? or lemme ask, do you welcome them? image

When someone joins a community, you need to get them to participate in an interaction immediately. If you get this right, your ratio of newcomers to regulars will skyrocket. How to get them to join the party? Here are few tips but I am sure there are many. Do feel free to comment and share if you have any other brilliant idea. Continue reading

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