Tag Archives: community

Hola, Mi nombre es Khalid

Barranquilla has been a great host so far, with sumptuous food and amazingly warm people. The impression with which we came, has transformed into a delightful experience. The rich culture and the amazingly aromatic coffee makes this place THE place to be.

But wait, there is a catch. All is not awesome when it rains in Barranquilla! Arroyos (intermittently dry creeks) can become dangerous. We were advised by our security officer to be alert and careful with arroyos when it rains and we all wondered if the warning held any merit. Everything looked so calm and peaceful.

But, things do change in a heartbeat. We were out last night for dinner and it started drizzling. When we came out after an hour, the streets had formidable water streams (reminds me of Bangalore lol), although it did not really rain at all! I wonder what happens when it really rains. And today I found this sign on the road.

BxtTi1JIQAEoAUMGoing back to what we came here for, on Monday we met our clients, the Agencia Colombiana para la Reintegración (ACR) team, and spent a day at their office in Barranquilla. This government agency office was different and all the employees greeted us with a bright smile. Of course learning ‘mi nombre es Khalid’ really helped. In the coming days I will pick up some more Spanish as Dani has been super kind to teach me some of it already.

The Colombian Agency for Reintegration (ACR) is a subordinate entity of the Presidency of the Republic of Colombia. It is in charge of coordinating, advising, and executing, in partnership with other public and private entities, the social and economic reintegration of the demobilized people from the Organized Illegal Armed Groups (OIAG).

It is really painful to hear the stories of how OIAGs have tormented the canvas of the society and comforting to see that agencies like ACR are relentlessly working on a solution despite all odds. We (Dani, Jordan and I) are fortunate and honored to be working with the ACR team and helping not just local society but entire Colombia change for the better.

2014-09-16

Our CSC team and ACR team: (L to R) – Khalid Raza, Andres (ACR), Leena (ACR), Dani, Diana (ACR) and Jordan

After two days of unlimited experience-rich moments, I am looking forward to the rest of my assignment. Keep reading and Hasta Mañana!

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Community Management – 5 tips to make your newsletter a success

Community Management sometimes is confused with power and Community Managers behave like kings and queens – insurmountable by anything or anyone. These communities do have a future – a doomed one. Members start leaving, the relations get bitter and the traffic goes down. But why are we talking about this in the context of a community newsletter?

Don't be a Monkey

Don’t be a Monkey CM

Don’t be a monkey – who snatches everything. Although monkeys have a great sense of community but when it comes to being a Community Manager, ‘don’t be a monkey’.

A community newsletter reflects the tone with which a community is managed and how community members are treated. A community newsletter is like an invitation and reflects the emotion of the sender towards the receiver – an invitation to the learning party by the learning party host (thanks Sarah Siegel for this term, I love it). Let’s look at how to make your community newsletter a success: Continue reading

How do you make a community more active?

So you got new members and the community is big in number! Great – Congratulations. Mr CM, your work starts now! Your only (ideally) task should be to make the community active.

“How do I do that?”

This is one question I am almost certain to be asked whenever I speak with people regarding community and community management. And when I tell how I do it – people say they knew it but never paid attention to it. The trickiest part with community management is to understand the ‘WHY’ and the most often ignored aspect too.

Here are 6 questions that I ask myself almost every day and if I get all Yes, I know I am on the right track.

Read the complete blog on socialmediatoday.com

Community Management: Welcome them! Win them!

How would you feel when you walk into a party where everyone is busy doing something: singing, dancing, eating, vomiting (yuck!)… ? You move around and see small and big groups busy in their small games and chit-chats. There is food and drink but no one is offering it to you! How long will you stay alone?

I am sure most of us will walk out!

Are you treating your community members like this? Are you there when they join the community? How do you welcome them? or lemme ask, do you welcome them? image

When someone joins a community, you need to get them to participate in an interaction immediately. If you get this right, your ratio of newcomers to regulars will skyrocket. How to get them to join the party? Here are few tips but I am sure there are many. Do feel free to comment and share if you have any other brilliant idea. Continue reading

How to keep Employees engaged?

Engaged EmployeesAt an informal dinner, I was recently asked, how do we ensure employees are engaged to make them feel important.

As usual, a lot of witty minds jumped in to share their intellect. The conversation revolved around taking the employees out for an outing to maybe a resort for a weekend. Someone mentioned giving away t-shirts and mugs helps. The idea of gifting i-pods also surfaced.Strange!

Why do employees need to engage in order to feel important? And important for whom? Themselves or stake holders?

Engagement and collaboration, if carefully managed, leads to members realizing the value of being with a community of like-minded people. A lot of minds perceive/confuse engagement with an offsite team outing or dinner or a trip to a resort to relax. But this only takes the minds off work and is that what organization wants? Keeping employees off work?

True engagement happens when employees overcome the barriers of teams, departments, BU, geos and start collaborating with one another and create an conducive environment for informal learning. Frequent and free flowing discussion forums, participation in MOOCs, strategically planned watercooler sessions and leader-speak events ensure employees are engaged in a productive way.

I had the privilege to host Will Runyon (IBM Director, Workforce Communications, Sales Incentives & Global Recognition Programs) on our IBM Manager Community’s watercooler call where he talked about IBM’s Global Recognition strategy and programs. The strategy has evolved from being a gift-provider to a culture-creator process.

Let’s watch this beautifully crafted video and lecture by Dan Pink on the surprising truth about what motivates us, to understand why ‘only-cash or cash like’ incentives aren’t the only incentives. Daniel H. Pink is the author of four provocative books — including the long-running New York Times bestseller, A Whole New Mind, and the #1 New York Time bestseller, Drive. His books have been translated into 33 languages.

While we continue to ponder and inch towards another centennial, IBM is growing as a smart place to work where recognition is higher than dollars.

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