Hola, Mi nombre es Khalid

Barranquilla has been a great host so far, with sumptuous food and amazingly warm people. The impression with which we came, has transformed into a delightful experience. The rich culture and the amazingly aromatic coffee makes this place THE place to be. But wait, there is a catch. All is not awesome when it rains in Barranquilla! Arroyos (intermittently dry creeks) can become dangerous. We were advised by our security officer to be alert and careful with arroyos when it rains and we all wondered if the warning held any merit. Everything looked so calm and peaceful. But, things do … Continue reading Hola, Mi nombre es Khalid

Community Management – 5 tips to make your newsletter a success

Community Management sometimes is confused with power and Community Managers behave like kings and queens – insurmountable by anything or anyone. These communities do have a future – a doomed one. Members start leaving, the relations get bitter and the traffic goes down. But why are we talking about this in the context of a community newsletter?

Don't be a Monkey
Don’t be a Monkey CM

Don’t be a monkey – who snatches everything. Although monkeys have a great sense of community but when it comes to being a Community Manager, ‘don’t be a monkey’.

A community newsletter reflects the tone with which a community is managed and how community members are treated. A community newsletter is like an invitation and reflects the emotion of the sender towards the receiver – an invitation to the learning party by the learning party host (thanks Sarah Siegel for this term, I love it). Let’s look at how to make your community newsletter a success: Continue reading “Community Management – 5 tips to make your newsletter a success”

How do you make a community more active?

So you got new members and the community is big in number! Great – Congratulations. Mr CM, your work starts now! Your only (ideally) task should be to make the community active. “How do I do that?” This is one question I am almost certain to be asked whenever I speak with people regarding community and community management. And when I tell how I do it – people say they knew it but never paid attention to it. The trickiest part with community management is to understand the ‘WHY’ and the most often ignored aspect too. Here are 6 questions … Continue reading How do you make a community more active?

Community Management: Welcome them! Win them!

How would you feel when you walk into a party where everyone is busy doing something: singing, dancing, eating, vomiting (yuck!)… ? You move around and see small and big groups busy in their small games and chit-chats. There is food and drink but no one is offering it to you! How long will you stay alone?

I am sure most of us will walk out!

Are you treating your community members like this? Are you there when they join the community? How do you welcome them? or lemme ask, do you welcome them? image

When someone joins a community, you need to get them to participate in an interaction immediately. If you get this right, your ratio of newcomers to regulars will skyrocket. How to get them to join the party? Here are few tips but I am sure there are many. Do feel free to comment and share if you have any other brilliant idea. Continue reading “Community Management: Welcome them! Win them!”

How to keep Employees engaged?

At an informal dinner, I was recently asked, how do we ensure employees are engaged to make them feel important. As usual, a lot of witty minds jumped in to share their intellect. The conversation revolved around taking the employees out for an outing to maybe a resort for a weekend. Someone mentioned giving away t-shirts and mugs helps. The idea of gifting i-pods also surfaced.Strange! Why do employees need to engage in order to feel important? And important for whom? Themselves or stake holders? Engagement and collaboration, if carefully managed, leads to members realizing the value of being with … Continue reading How to keep Employees engaged?